FAQ's

1. Where do you deliver?

We currently deliver across the United Kingdom. All orders are shipped to the address provided during checkout.

2. How long does delivery take?

Our standard delivery time is 5 - 9 business days, which includes 1 - 2 business days for handling and 4 – 7 business days for transit. You will receive a tracking number once your order has been shipped.

3. Do you charge for shipping?

No, we offer free shipping on all orders within the UK.

4. What payment methods do you accept?

We accept secure online payments through major debit/credit cards and other trusted payment gateways.

5. Can I return my order?

Yes, we accept returns for both defective and non-defective products within 30 days of delivery, provided the item is in its original condition and unused. Please visit our Return & Refund Policy for more details.

6. How do I return a product?

Returns can be initiated by contacting our customer support. The product should be shipped back via mail using the address provided by our team.

7. How long does it take to process a refund?

Once we receive the returned product and verify its condition, your refund will be processed within 5 business days. The amount will be credited to your original payment method.

8. Do you offer exchanges?

Yes, we accept exchanges. If you’d like to exchange a product, please contact us with your order details.

Need more help?

Eversole
📍 73, 60 Tottenham Court Road, London, England, W1T 2EW, United Kingdom.
📧 Email: sales@eversole.co.uk
📞 Phone: +44 7441 444013
🕒 Working Hours: Mon–Sat, 9:00 AM – 6:00 PM (GMT)

Thank you for choosing Eversole where shoe care is made simple, stylish, and sustainable.