Return and Refund Policy

At Eversole, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help make things right. Please read below for details about our return and refund process.

🔄 Returns

We gladly accept returns for both defective and non-defective products.

  • You may return new, unused items in their original packaging within 30 days of receiving your order.

  • Items must be unworn and in resellable condition.

  • Returns are currently accepted in-store only.

🗓 Return Window:
You have 30 calendar days from the date of delivery to initiate a return.

💷 Restocking Fee:
We do not charge any restocking fees. All returns are free of cost.

🔁 Exchanges

If you need a different size, color, or style, we are happy to offer exchanges within the 30-day window.

🧾 Refunds

Once we receive and inspect your returned item:

  • Your refund will be processed within 5 business days.

  • Refunds are issued to the original payment method only.

  • Please note: original shipping charges (if any) are non-refundable.

📦 Conditions for Returns & Exchanges

To qualify for a return or exchange:

  • Items must be unused, unwashed, and in their original condition.

  • Packaging must be intact, with all labels/tags attached.

  • Proof of purchase (order number or receipt) is required.

❌ Non-Returnable Items

We do not accept returns on:

  • Used or worn products

  • Items returned after the 30-day window

  • Items not in original condition or packaging

📍 How to Return or Exchange

Please visit our physical store to process your return or exchange.
(We currently do not accept returns by mail or drop-off.)

📞 Need Help?

If you have any questions about your return or need assistance, our customer service team is happy to help.

Eversole 
📍 73, 60 Tottenham Court Road, London, England, W1T 2EW, United Kingdom.
📧 Email: sales@eversole.co.uk
📞 Phone: +44 7441 444013
🕒 Mon–Sat: 9:00 AM – 6:00 PM (GMT)